Privacy and Cookies Policy

Portugal Journeys With Peppe
RNAAT: 114/2024

1. Introduction

Portugal Journeys With Peppe ("we", "our", or "us") is committed to protecting your privacy and ensuring transparency about how we collect and process your personal data. This policy explains what data we collect, how we use it, and your rights as a data subject, in accordance with the General Data Protection Regulation (GDPR) and other applicable laws.

2. Data controller

The data controller responsible for the processing of your personal data is:

Portugal Journeys with Peppe
RNAAT: 114/2024
Email: bookings@portugaljourneyswithpeppe.com
Phone: (+351) 937965818

3. What personal data we collect

We may collect and process the following personal data:

Identification data: name, email, phone number, nationality
Booking information: tour dates, preferences, group size, special requests
Payment details: limited to transaction confirmation; full card data is never stored
Communication: emails, messages or feedback you provide
Website data: IP address, device information, cookies (see Section 6)

4. Why we collect your data

We process your data for the following purposes:

To manage tour bookings and provide the services you request
To respond to enquiries or customer support needs
To improve our website and service offerings
To send relevant information regarding your booking
For legal obligations, including insurance and tourism regulation compliance

5. Legal basis for processing

Our legal bases for collecting and processing your data include:

Contractual necessity: to deliver the tour services you have requested
Legitimate interest: to improve services, ensure security, and manage operations
Legal obligation: to comply with tourism laws and tax reporting
Consent: for marketing communications (optional and always revocable)

6. Cookies and tracking technologies

Our website uses cookies to enhance your experience and gather anonymous usage statistics. Cookies are small text files stored on your device that allow us to:

Remember your preferences
Analyze website traffic (e.g., through Google Analytics)
Improve navigation and functionality

You can choose to accept or reject non-essential cookies via our cookie banner. Your preferences can also be managed in your browser settings.

We use the following types of cookies:

Essential cookies – Required for basic site functionality
Analytics cookies – Help us understand how users interact with our site
Marketing cookies – (If applicable) for remarketing or social media integrations

7. Data sharing and third parties

We do not sell or rent your personal data. However, we may share it with:

Service providers (e.g., payment platforms, hosting providers) strictly for service delivery
Tourism authorities, if required for regulatory compliance (e.g., RNAAT reporting)
Insurance companies, in the event of incidents covered by travel insurance

All third parties are contractually obligated to process your data securely and in line with GDPR standards.

8. Data retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined above, including legal, accounting or reporting requirements.

Booking and contact data: kept for up to 5 years (or as legally required)
Cookie data: according to the cookie type and consent provided

9. Your rights

You have the right to:

Access your personal data
Request correction or deletion
Object to or restrict processing
Withdraw consent at any time
Lodge a complaint with the Portuguese Data Protection Authority (CNPD)

To exercise your rights, contact us at: [insert contact email]

10. Updates to this policy

We may update this Privacy and Cookies Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date.

Last updated: 01/01/2024